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Ever since we decided to go with Sila for our Heating and Air Conditioning solution several years ago, our family has been impressed and our expectations exceeded. From the analysis of where our house was losing heat to the installation of the insulation and geothermal, everyone we’ve had in our home or spoken to on the phone has been professional, friendly and has gone out of their way to make sure we were satisfied. The timely calls and flexibility for our yearly maintenance and the immediate attention and response to minor incidents we’ve had (our fault for not changing the filter!) have made our continued interactions a pleasure and left us with a confident security that Sila is as committed to customer service as they are quality products. We already highly recommend Sila to our family and friends, but it’s about time I leave a review!
We have been using Sila since they installed our AC five years ago. The engineer who worked on the initial installation was able to put air into every room in our home when other companies had not. We have had regular contract maintenance as well as an emergency call which was answered immediately on a stormy rainy night. The technicians are always courteous, careful and competent. We have recommended Sila to both family and friends.
The Sila team did a very thorough job and consulted with me along the way. In other words the team let me know what they were going to do before they did it and got my approval. The Sila team has also been great in working with my changing schedule.
They are always on time and very professional. My technician has always been straightforward and honest. I am so pleased to have found this company.
They were very professional and through all the work was done in a day and it was done the right way all the technicians were all very helpful they were worth the money and save me headaches I would recommend Sila.
Sila is the best! I trust no other company with my home. Sila is the type of company that makes you think, “I wish every business I dealt with was like Sila.” They installed and service my heater, ac, and generator, did my dad’s new geothermal, too. He loves there efficiency and knowledge. I love their service, punctuality, and cleanliness. Their prices are competitive, and worth the cost given their incredible business integrity. Chris is my favorite service provider. I always ask for him. He is one of many reasons Sila is the best!
Great technicians that really know their stuff. Service people always come promptly and never make a mess. Would recommend Sila to anyone looking for service contracts or a/c installation. Can’t say enough good things about company
Wow! Sila saved me so much money and turned my heater into an instant hot box with hot air blowing with force. I thought I needed a new system and the technician came in and cleaned and put new filter in and BAM it was instantly 75 in our house! Thanks Sila for saving our family from freezing.
Very pleased overall with the sale and installation of our heating and air conditioning units. Installers were very professional, courteous and we had virtually no clean up after they left. Everything went so well and we would recommend Sila to our family and friends.
I recently had a service call provided by Sila (Westchester) and wanted state that the technician, Michael Torres, provided excellent service. He listened to my unqualified explanation and diagnosed the problem while providing a solution without trying to upsell me. Additionally, as we discussed the issue, and other HVAC questions of mine, it was very apparent that he understood his vocation well and could communicate how these systems work from a high level to a (technically minded) layman. I have since learned of the limitations of my home’s duct work and after our conversations, have some potential solutions should I decide to move forward in the future.
I was very pleased with the service I received and wanted to ensure that Michael (Mike) was recognized for his excellent work.