Very pleased overall with the sale and installation of our heating and air conditioning units. Installers were very professional, courteous and we had virtually no clean up after they left. Everything went so well and we would recommend Sila to our family and friends.

Craig showed up at 8 a.m.as promised to do an Angie’s Lists Big Deal and flush the hot water heater. He was friendly, fast, and gave me good suggestions for the future of that water heater. Quite impressed!

SILA is awesome. We really can’t recommend them highly enough. My husband and I have said multiple times over the course of the whole ordeal that SILA really made spending a painful amount of money a lot less painful because they are so professional, courteous and knowledgeable. They really explain what your options are and what you are getting for different price points so you know you are getting a great product. Our situation wasn’t easy — one unit on the roof of a 4 story townhouse and another outside that needed to be moved to a different spot. there were a lot of old house issues with putting in the new units and they knew exactly what to do. Everyone who came to work in our house was incredibly polite and professional and they really took care to protect our floors as they were doing all the work. You can’t go wrong with them.

We had a service call from Greg M. He demonstrated such professionalism I felt I had to write and let you know. I’ve been thinking about what distinguished his visit from the service calls we get from technicians at other companies (e.g. plumbing, appliance repair). And I see three areas in which Greg particularly excelled:

1. Greg was competent. It was clear that he knew what he was doing. He accurately and quickly diagnosed the problem. And equally quickly and competently solved it. Watching him work, I saw first hand the efficiency and ease with which he worked.

2. Greg was personable. He smiled, maintained eye contact. He was a skilled communicator: explained the situation (i.e., what happened, how he was going to fix it), to my husband and me in easily understandable terms.

3. He spoke well of Sila. (this is a quality I find very rare in service technicians). Since we had originally had our AC installed by Unique Indoor Comfort, I wanted to know what the transition to Sila was like. Greg spoke very highly of the company and how it treats it employees. It was clear he took pride both in his work and in his company.

Now, all of these fine qualities would be impressive on any given day. But this visit occurred at 4:30pm on Friday afternoon, the beginning of Memorial Day weekend. And yet Greg didn’t seem rushed or resentful. He took his time, he took care to get the job done right the first time.

Bravo, Sila, for hiring such a great employee. You should be proud that someone of Greg’s caliber is representing your company.