Very professional and competent. Servicer performed the work promptly and shared his finding afterwards. No hard sell of additional services. I’d definitely use again. Highly recommended.

We had a service call from Greg M. He demonstrated such professionalism I felt I had to write and let you know. I’ve been thinking about what distinguished his visit from the service calls we get from technicians at other companies (e.g. plumbing, appliance repair). And I see three areas in which Greg particularly excelled:

1. Greg was competent. It was clear that he knew what he was doing. He accurately and quickly diagnosed the problem. And equally quickly and competently solved it. Watching him work, I saw first hand the efficiency and ease with which he worked.

2. Greg was personable. He smiled, maintained eye contact. He was a skilled communicator: explained the situation (i.e., what happened, how he was going to fix it), to my husband and me in easily understandable terms.

3. He spoke well of Sila. (this is a quality I find very rare in service technicians). Since we had originally had our AC installed by Unique Indoor Comfort, I wanted to know what the transition to Sila was like. Greg spoke very highly of the company and how it treats it employees. It was clear he took pride both in his work and in his company.

Now, all of these fine qualities would be impressive on any given day. But this visit occurred at 4:30pm on Friday afternoon, the beginning of Memorial Day weekend. And yet Greg didn’t seem rushed or resentful. He took his time, he took care to get the job done right the first time.

Bravo, Sila, for hiring such a great employee. You should be proud that someone of Greg’s caliber is representing your company.

What can I say.  They were speedy and tidy.  Everything was as predicted.  They provided good and timely information as the install proceeded. The system, while not silent, makes very little noise, much less than the window units it replaced.

We lived through 5 years in the home with window AC units and thought we couldn’t do central AC in our home.  Now we think it was the best money we ever spent on our home.

The A/C repairman, Rick, was wonderful to work with. Our A/C unit had frozen up as a result of a clogged filter, and while Rick suspected that this may be a simple filter repair, he still took the time to thoroughly check out the HVAC system and explain to me what the problem was. He was professional, punctual, and most importantly, upfront and honest about what he did think and did not think needed to be repaired. We will always request Rick from now on and use this company for all our heating and cooling issues.

Just moved out from California to NYC, so I know very little about the gas/steam heating system in my house. Eric from Sila came out today and not only fixed my problem quickly but gave me a much needed over view of how the system works so that I can feel confident at pinpointing any problem in the future. It seems that they also have an array of cooling systems as well so I will definitely be going to them for that in the future. Well done Sila!!

Jim, Just to let you know your crew that was here at Pottstown Planet Fitness, was without a doubt, the best HVAC company that I’ve ever had the pleasure of working with !They were professional, polite, and the work was exceptional. Mike was super, Jim, Matt, Sam…they were all outstanding. I can’t wait to work with Sila again. The manner and speed they did this job in was remarkable. Hats off to you guys and thanks again !!!!!”